General Terms and Conditions
The website tsarsamuil.com is owned by TSAR SAMUIL DOO BANSKO STRUMICA and is used for ordering and reserving accommodation, wellness and medical services. TSAR SAMUIL DOO BANSKO STRUMICA does not store data regarding your credit cards, transactional accounts or similar payment information. Upon successful payment, the customer receives an electronic reservation confirmation to the e-mail address provided at the time of ordering. The service is performed at the company’s premises in Bansko, Strumica, on the agreed date and time. By accessing the website tsarsamuil.com and the services it offers, you agree to these General Terms, all applicable laws and undertake to comply with them. If you do not agree with the terms, please do not use the website. All materials published on this website are protected by the Copyright Law and no part of the website may be used without the owner’s permission. All new information added to the website is also subject to these General Terms. You may follow the latest changes at any time on this page. TSAR SAMUIL DOO BANSKO STRUMICA reserves the right to amend parts of the General Terms directly on this page. As a user, you are obliged to follow the changes. Continued use of the website means that you agree to the applicable General Terms.
Protection of Personal Data
More information about the protection of personal data can be found on the Privacy Policy page.
Services
We reserve the right to refuse or discontinue offering our services at any time and for any reason. You understand that your personal data may be used to contact you and to provide the ordered service (by telephone, e-mail or otherwise). You also understand that the personal data you leave on this website may be transferred electronically between multiple devices and systems for the purpose of providing the service.
Accuracy of Published Materials
We reserve the right to update the data on this website at any time, but we have no obligation to keep it up to date. You agree that monitoring the changes is your responsibility.
Change of Services and Prices
The prices of our services may change without prior notice. We reserve the right at any time to change the prices and services or to discontinue them entirely, without prior notice. We shall not be liable to you or any third party for any changes, decreases or increases in prices or discontinuation of services.
Sale of Services
Certain services may be available exclusively through this website. The services are linked to a limited number of time slots and may be cancelled or changed exclusively according to the rules stated in the Cancellation and Refund Policy. We strive to present the services as accurately as possible, but the descriptions, duration and content of the treatments may differ from the published information. We do not guarantee that the descriptions will fully meet your expectations. We reserve the right to limit the sale of our services to any persons or regions, as well as to limit the number of time slots. All service descriptions are subject to change at any time without prior notice. We reserve the right to discontinue offering any service. We do not guarantee quality that will fully satisfy your expectations, nor that we will be able to remedy all possible deficiencies.
Orders and Invoicing
We reserve the right to refuse any order placed through this website. We may, without prior notice, limit or cancel orders from any person. Such limitations may apply to orders under the same user account or with the same address/contact. If we cancel the order, we may contact you via e-mail, telephone or the address you provided. You agree to provide accurate, complete and current data when placing an order. You agree to promptly update your data (including e-mail and telephone) so that we can contact you regarding the order.
Additional Tools and Applications
For the use of our services we may provide you with access to tools or applications of third parties over which we have no control. You are aware and agree that we provide them “as is” and do not guarantee their performance. We bear no responsibility for problems arising from their use. Any use is at your own risk and responsibility.
Errors and Omitted Data
Occasionally there may be information on the website that contains errors, inaccuracies or omitted data regarding the service description, price, promotions, availability of time slots, etc. We reserve the right to correct such errors and to change or cancel orders at any time, even after the order has been placed, without prior notice. We have no obligation to update or clarify information except as required by the laws of the Republic of North Macedonia.
Quality Guarantee for Services
We do not guarantee that the use of the services will be uninterrupted, free of errors or fully in accordance with your expectations. You agree that from time to time we may remove or completely discontinue our services without prior notice. Use of this website and of the services offered through it is at your own risk. TSAR SAMUIL DOO BANSKO STRUMICA, its directors, officers, employees, associates, partners, agents, interns, suppliers or licensees shall not be liable for any injury, direct or indirect damage of any kind, including loss of profit, savings, data, etc.
Invoicing and Contact
After each successful order, the system automatically sends an electronic message to your e-mail address containing a reservation confirmation and/or invoice. Payment is made in full at the time of ordering (by credit/debit card or other available payment method). Payment upon arrival is not offered, unless expressly stated otherwise for a particular service.
Final Provisions
These terms remain in force until terminated by either party. The terms shall cease to apply when you stop visiting our website or when you notify us that you no longer wish to use our services.
Changes to the General Terms
Last changes – 11.09.2026
Contact
All questions regarding the General Terms may be submitted to contact@carsamuil.com
TSAR SAMUIL DOO BANSKO STRUMICA
Bansko, 2415 Strumica
Tax No.: MK4027986117318
Company No.: 4109287
