Delivery and Receipt of Services

Upon successful payment of the order, the customer receives an electronic reservation confirmation to the e-mail address provided at the time of ordering. The confirmation contains:

– type of service,

– date and time slot,

– duration,

– amount, and

– any additional instructions.

The electronic reservation confirmation is considered delivery of the service at the moment it is sent to the customer’s e-mail address. The customer is obliged to check all data in the confirmation (name, surname, type of service, date, time slot) immediately upon receipt. If any error is noticed, the customer must notify us within 24 hours at contact@carsamuil.com or by telephone at +389 72 211 011. The services are performed exclusively at the premises of TSAR SAMUIL DOO BANSKO STRUMICA in Bansko, Strumica. The customer is obliged to arrive at the agreed place and time. The company does not bear any costs for travel, accommodation or other costs related to the customer’s arrival. No delivery costs are charged. Any banking or administrative fees charged by the payment operator are not part of the service price and are not refundable.

Important:

Services are performed only after prior reservation and payment. The customer’s lateness may result in shortening or cancellation of the time slot without the right to a refund (unless otherwise agreed). Cancellation and refund of services is regulated by the Refund Policy.

Changes to the Policy

TSAR SAMUIL DOO BANSKO STRUMICA reserves the right to amend this Policy without any prior obligation to notify users. Users are obliged to follow the changes on this page before placing an order. Use of our services means that you agree to the rules stated herein.

Last changes – 11.09.2026

Contact

All questions regarding the General Terms of Use may be submitted to contact@carsamuil.com

TSAR SAMUIL DOO BANSKO STRUMICA

Bansko, 2415 Strumica

Tax No.: MK4027986117318

Company No.: 4109287