Delivery and Receipt of Products
Upon delivery, the customer is responsible for inspecting the products and checking whether they meet their expectations.
Unless free delivery is explicitly stated at the time of placing the order, the customer is responsible for the delivery costs.
Delivery of products offered through this website is available throughout the territory of the Republic of North Macedonia.
If you require delivery to another country, please contact us at contact@carsamoil.com with details of the products you wish to order and your delivery location, so that we can provide you with up-to-date information regarding delivery costs.
Free delivery does not apply to shipments outside the Republic of North Macedonia.
Product Returns
TSAR SAMUIL DOO BANSKO STRUMICA allows product exchanges or refunds for products purchased and paid for through the online store tsarsamuil.com, subject to the conditions set out below.
If the products you receive do not meet your expectations in terms of shape, color, type, style, fit, or in any other respect, you may request an exchange for another product. If an exchange is not possible, you are entitled to a refund in accordance with the conditions specified herein.
Please contact us no later than 24 hours from receipt of the shipment by calling +389 72 211 011, or send us an e-mail containing your personal details (first name, last name, and telephone number) to contact@carsamuil.com, with the subject line “Refund Request”. Please also state the reason why you wish to exchange or return the product.
Our customer service representative will inform you of the further procedure as soon as possible.
The product may be returned or exchanged within 7 days from the date the order was placed.
The product must be undamaged and unused and must have its original label attached. In this condition, and properly packaged, the product may be returned to TSAR SAMUIL DOO BANSKO STRUMICA at the following address:
Bansko, 2415 Strumica
All delivery costs associated with the return or exchange of a product shall be borne by the customer.
Upon receipt of the returned product, we will inspect it to determine whether it is undamaged and unused. Once the product has been inspected and the return conditions have been met, we will proceed with sending the appropriate replacement product or issuing the refund.
If you request a refund, once the product has been returned to TSAR SAMUIL BANSKO DOO STRUMICA in the condition specified above, the amount paid for the order, excluding delivery costs, will be transferred to the same bank account used to make the original payment.
If the order was paid for upon delivery, the refund will be transferred to a bank account designated by the customer.
Delivery costs are non-refundable.
Changes to the Delivery Policy
We hereby inform you that TSAR SAMUIL BANSKO DOO STRUMICA, as the owner of this website, reserves the right to make changes to this Delivery Policy without any obligation to provide prior notice to users.
Users are responsible for reviewing the changes published on this page in order to remain informed about the applicable product return and exchange conditions before placing an order.
By using our services, you acknowledge and agree to the rules and conditions set out herein.
Last updated: 11 September 2026
Contact
All questions regarding these General Terms and Conditions may be submitted to contact@carsamuil.com
TSAR SAMUIL DOO BANSKO STRUMICA
Bansko, 2415 Strumica
Tax Identification Number (EDB): MK4027986117318
Company Registration Number (EMBS): 4109287
